Privacy policy

How Pioneer Nuts & Bolts Pvt. Ltd. (“Pioneer”, brand TUFF®) handles personal information sent through this website. CIN: to be added.

What we collect

Only what you type into our forms: name, company, email, mobile number, product or requirement details, and for job applications location, experience, skills, qualification and CV. Files you attach to an enquiry (drawings, BOQs) are used only to prepare a review and offer. We also record the page the form was sent from, the date and time, and the internet (IP) address, to prevent misuse.

Visit statistics

When you open a page, we count the visit anonymously: the page, the website you came from, the type of device (from screen width), the browser language and time zone. We do not store your internet (IP) address, we set no cookie for this, and we cannot identify you from it. Weekly totals are reported to our management. Raw visit records are deleted after 13 months.

Why we use it

To answer your enquiry, prepare an offer, assess a supplier or dealer request, or consider a job application. We do not sell personal information and do not use it for advertising. We send marketing email only if you ask for it.

Who sees it

Our sales, purchase and HR staff who handle your message. It passes through our email and website hosting providers, which process it on our behalf.

How long we keep it

Enquiry, supplier and dealer details: up to 24 months after the last contact, longer only where an order or a legal duty requires it. Job applications and CVs: up to 12 months.

Security

Form data is sent over an encrypted connection and kept in storage that is not reachable from the internet. Access is limited to named staff with individual sign-in.

Cookies

This website uses no tracking or advertising cookies. A technical cookie is set only when you use a staff or customer sign-in page.

Your rights

You can ask to see, correct or delete your information, or withdraw a request, by writing to sales@tuffbolt.com. We reply within 30 days.

Grievance officer

Grievance Officer: name to be added, sales@tuffbolt.com. Postal address: 13-B, Friends Industrial Estate, Focal Point, Ludhiana 141010, Punjab, India.

Last updated November 2026. See also the legal disclaimer.